Experience

Texas

Embedded technical advisor supporting a business in transition — building automation, a company website, and small-business network infrastructure.

• ›Designed and deployed a custom lead-generation scraping bot, increasing qualified lead volume by 200% over manual prospecting methods.
• ›Architecting and developing a company website to support an in-progress brand and business transition.
• ›Designed, implemented, and maintain small-business network infrastructure, including firewall configuration, access point deployment, and core network architecture.
• ›Serve as embedded technical advisor, providing ongoing device maintenance, infrastructure recommendations, and IT strategy guidance for business growth and upgrades.

Mansfield, TX

SOC/security analyst role monitoring EDR and SIEM telemetry, leading post-ransomware incident response, and formalizing security policy and vulnerability management across 200+ endpoints.

• ›Monitored and triaged security alerts using SentinelOne EDR and Wazuh SIEM.
• ›Supported incident response and recovery following a ransomware event; rebuilt IR playbooks and operational documentation.
• ›Implemented a SIEM solution that cut mean time to detection (MTTD) for security incidents by 100%, doubling detection speed.
• ›Tracked vulnerabilities and patch compliance across 200+ endpoints and 12+ servers.
• ›Authored and maintained DLP, Data Governance, Acceptable Use, and Compliance policies.
• ›Maintained internal applications using Go, Next.js, and SQL; supported SAP S/4HANA provisioning with security role enforcement.

Fort Worth, TX

Tier 2 support and project coordination for 100+ users, with a focus on automation, reporting, and ticketing process improvements.

• ›Provided Tier 2 support for 100+ users across SAP, Adobe, Autodesk, and Microsoft 365.
• ›Built automation and reporting workflows using SQL Server, SSRS, and SSIS.
• ›Implemented ConnectWise PSA/RMM ticketing system and authored department SOPs, reducing routine troubleshooting ticket volume from ~75/month to under 40/month.
• ›Developed asset management and onboarding/offboarding SOPs.

Fort Worth, TX

Onsite support engineer for 75+ SMB clients, covering servers, networking, cloud environments, and migration coordination.

• ›Supported 75+ SMB clients across servers, networking, and cloud environments.
• ›Led onboarding, documentation, and go-live coordination.
• ›Assisted with migrations, cutovers, and decommissioning.
• ›Responded to after-hours incidents.

Remote / Fort Worth, TX

Rapid-response support engineer promoted to a senior role within 6 months; supported 100+ business clients across identity, networking, and cloud infrastructure.

• ›Promoted to a senior support role within 6 months in recognition of performance.
• ›Served on the rapid response team, reducing major client outage resolution time from approximately 1 hour to 15–30 minutes.
• ›Supported 100+ business clients across AD, M365, VPNs, firewalls, and Azure.
• ›Automated user provisioning and troubleshooting with PowerShell.

Remote / Online

Hands-on technical owner for a production online roleplay community supporting hundreds of concurrent users — covering the community website, Discord bot development, and self-hosted chat infrastructure.

• ›Manage tclroleplay.com through a GitHub + Cloudflare deployment pipeline.
• ›Built and operate two Discord bots on baller-sleeps: one for in-character radio messaging, one for event planning and scheduling.
• ›Run Haven, a self-hosted Discord alternative, alongside Discord for community chat and voice.
• ›Designed, deployed, and operated infrastructure including servers, Discord systems, and containerized automation.
• ›Implemented RBAC and least-privilege access across systems.
• ›Implemented monitoring, tooling, and SOPs that sustain ~98% uptime across production infrastructure.
• ›Coordinated incident response for outages, failures, misconfigurations, and abuse scenarios.